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Terms and conditions

By using our website for placing an order for goods you confirm your agreement to our terms and conditions as set out below. If you do not agree to these terms and conditions you may not use this website to place an order for goods. Please read the following carefully.

Conditions
An order for goods placed by you, the buyer through our website shall be subject to these terms and conditions. Nothing in these terms and conditions shall affect the statutory rights of any consumer.

Orders
Once an order by e-mail is accepted a contract will be formed between you, the buyer and the Chiltern Society. All orders for goods shall be deemed to be an offer by you, the buyer, to purchase pursuant to these terms and conditions. No order submitted by you, the buyer, shall be deemed to be accepted by us unless and until the system on our secure server has confirmed acceptance of the order by e-mail, whether or not you receive that e-mail. You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form. We may contact you to provide further information to enable your order to be evaluated or processed. We are entitled to refuse any order, or any part of an order placed.

Goods
The goods may differ slightly from the images shown. In the unlikely event that we are not able to ship the items requested, or we decide on reasonable grounds not to do so, we will offer a refund or credit your payment card.

Price
The price of the goods will be the price quoted on the website at the date the order is received and will include VAT. Price and availability information is subject to change without notice.

Payment
When you, the buyer, place an order under these terms and conditions payment will be charged to the payment card account provided by you on the website order form. By placing an order, you, the buyer, consent to payment being charged to your payment card account as provided on the order form. On receipt of your order we will use our secure payment system to validate your payment.

Delivery
The goods will be delivered to you, the buyer, normally within 10 days, but please allow up to 21 days in case we are exceptionally busy. The goods will be delivered to you, the buyer, at the address provided by you on the order form. Goods can be sent to an alternate delivery address than the invoice address. For all orders a delivery charge will be made – see order form for amount.

Return and exchange of goods
Each order will contain information on how goods can be returned or exchanged. The information will be contained on the packing slip. The buyer will be refunded within 7 working days from the date we receive your return. If you are not satisfied with the goods or service you, the buyer have the right to cancel your order up to 14 working days from after receipt of your order. Postage and packing charges for the return of these goods will be payable by you, the buyer. The charges will not be refunded. If you receive goods which are damaged or incorrectly supplied you, please contact our office on 01494 771250 or via the address shown by following the Contact Us link (on the left).

DISCLAIMERS AND LIMITATION ON CHILTERN SOCIETY LIABILITY
All terms, conditions, warranties and representations (whether implied or made expressly) whether by the Chiltern Society its servants or agents or otherwise relating to the information and materials (including but not limited to, implied warranties or representations, accuracy, availability, satisfactory quality, or fitness for a particular purpose) contained in this site are excluded to the fullest extent permitted by law. Except where you, the buyer are dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the goods. Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1973.

Intellectual property
All copyright, trade marks and other intellectual property rights in this website and any service marks, trade names and brands included in that material belongs to the Chiltern Society. You may make one download or take one copy of the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.

Website
We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavors to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. All representations, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods. We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or the entire website without notice or liability.

Links with third parties
Third parties may have links to their website via the Chiltern Society website. These are not owned or operated by the Chiltern Society. The Chiltern Society will not be responsible or liable for the accuracy, content, information, advertising, services, products or material (including the payment for and the delivery of products or services). The Chiltern Society is not responsible for any damage, loss, or offence caused or alleged to be caused by or in connection with the content, information, advertising, services or products available on third party websites. If you access any third party website, you do so at your own risk. The terms, conditions, warranties and representations associated with third party websites are solely between you and the relevant third party.

General
We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website, If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected. English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts. The headings in this Agreement are for convenience only and will not affect their interpretation.

Queries and further information
If you require further information please .

A detail of the design on our cloth bag and tea towels.

Our online shop

Please do not order any of our products online if the delivery address is outside the UK or if you intend to collect the item(s) in person. Online orders are mail orders only for delivery in the UK. For delivery outside the UK, please make your order offline.

If you are going to purchase online, please read our Terms and Conditions here.

Please call the office on 01494 771250 – open Monday to Friday from 9.30am to 5pm – for enquiries, or to make your order offline.